Return Policy for finechocolategifts.com

At finechocolategifts.com, our priority is your complete satisfaction with every purchase. We take great care in selecting, storing, and presenting our luxurious chocolates to ensure they arrive in perfect condition, ready to delight you or your loved ones. However, we understand that sometimes a product may not meet your expectations. This Return Policy outlines the guidelines for returning items purchased from our website, finechocolategifts.com.

Our Commitment to Quality
We source only the finest gourmet chocolates from esteemed makers. Each product is handled with the utmost care, stored in our climate-controlled facility, and packed with specialized materials to protect it during transit. We are confident in the exceptional quality of our offerings and stand behind every item we sell.

Eligibility for Returns
Due to the perishable nature of our products, we can only accept returns or offer exchanges for items that are deemed faulty or damaged upon arrival. A “faulty or damaged” product is defined as chocolate that arrives in a condition that makes it unsuitable for consumption, such as:

• Significant melting or bloom (a whitish coating that can occur due to temperature changes, though this is often cosmetic and safe to eat).
• Damage to the packaging that has compromised the product inside.
• An error in the order fulfillment (e.g., you received an incorrect item).

To be eligible, a return request must be initiated within a specific period from the delivery date. We kindly ask that you inspect your order upon reception and contact us immediately if there is an issue so we can evaluate the situation and provide a resolution.

Process for Initiating a Return
If you believe your item is faulty or damaged, please contact our Customer Care team through the designated portal on our website to initiate a return request. You will be asked to provide your order number and details, along with photographs clearly illustrating the issue. This helps us process your request quickly and also allows us to maintain our high quality standards by identifying any rare issues with our suppliers or shipping partners.

Once your return request is approved, we will provide you with instructions and, where applicable, a prepaid return shipping label. Please do not ship any items back to us without first obtaining a Return Authorization number, as unauthorized returns cannot be processed.

Refunds and Exchanges
Upon receipt and inspection of the returned item, we will notify you of the status of your refund or exchange. If approved, your refund will be processed automatically to your original method of payment. Please note that the time it takes for the refund to be reflected in your account may vary depending on your card issuer’s policies.

If you prefer an exchange for the same or a similar item, we will be happy to arrange this, subject to availability. We will cover the shipping costs for the replacement item sent to you.

Non-Returnable Items
For reasons of health, safety, and hygiene, we cannot accept returns or offer refunds for:

• Products that have been opened, partially consumed, or altered.
• Items that are simply no longer wanted or ordered by mistake.
• Chocolates that may have deteriorated due to customer storage after delivery (e.g., exposure to heat, moisture, or strong odors).
• Final sale items, which will be clearly marked as such on the product page.

Gift Returns
If the item was marked as a gift when purchased and shipped directly to the recipient, the refund, if approved, will be issued to the original purchaser.

Our Guarantee
This policy is designed to be fair and transparent. We reserve the right to refuse a return if it does not comply with the conditions outlined above. Our team is always here to help and will treat every case with individual attention and care, aiming to find an amicable and satisfactory solution.

We sincerely thank you for choosing finechocolategifts.com. Your trust allows us to share the world’s most exquisite chocolates, and we are committed to ensuring your experience with us is as exceptional as the products we curate.

This Return Policy is subject to change without prior notice. The policy in effect at the time of your purchase will govern that transaction.